Boss Tool Works will replace, repair, or make refund on any supplied product that has failed as stated in our warranty.  Product may not be returned without a R.M.A. (return material authorization) from Boss Tool Works.  It is our policy to resolve these matters as quickly and fairly as possible.  Upon receiving returned product with an authorized R.M.A., a determination will be made as to replace, repair, or make refund in a timely manner.